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F.A.Q.

Frequently Asked Questions

Contact Information:

1up Collectibles
514 Penn Avenue
West Reading, PA 19611
Phone: 610.750.7915
Fax: 610.750.7914
Email: 1upCollectibles@gmail.com

1upCollectibles.com went live in 2008 and offers new action figures, statues, busts, prop replicas and more at fair prices with the outstanding customer service.

Website customer service hours are:

Monday - Friday: 11am - 6:00pm EST

In 2009, the 1up Collectibles retail store opened in West Reading, PA, offering new comic books in addition to the items listed on our website. 

Retail store hours are:

Sunday: 11am - 5pm
Monday - Saturday: 11am - 8pm

 

Why doesn't Santa ever get charged with Breaking and Entering?

Santa Claus is the God Father of Christmas and all of the elves will come and burn your house down if you press charges.

Shipping policy:

  • In Stock items usually ship within 4 - 7 business days. The availability of each item is listed in the item description below the price.

  • We reserve the right to increase shipping costs for orders that require multiple shipments, with excessive weight, are considered "oversized," or are being sent to remote areas where shipping rates are higher than normal.
  • Domestic shipping options include USPS Priority Mail (3-7 days), UPS Ground Services (3-7 days), UPS Express Saver (1-3 days), UPS 2Day (1-2 days), UPS Standard Overnight (1 day) or USPS Priority Overnight (1 day). All packages are insured for the purchase price. You will receive an e-mail with package tracking information once your order has been prepared for shipping.
  • We are happy to ship to most international destinations via FedEx International First (4-5 days).. International shipping rates are based on package weight and destination country. All packages are insured for the purchase price. Please see "International Customers" below for customs and taxes information. Please note that the billing and shipping address on all international orders must be the same for us to accept your order.
  • Packages that are refused at the time of arrival are subject to a 25% re-stocking fee. This is to cover the cost of the return shipping, insurance, and fees imposed from shipping carrier.
  • International Customers: We declare the full purchase price (not including shipping) and mark items 'merchandise' on the customs declaration. 1up Collectibles, LLC is not responsible for any taxes/tarrifs/delays incurred by the customs system in your country. Any reufnds are issued for the purchase price of the item(s) ordered in U.S. dollars, regardless of exchange rates.

Quality Control:

All statues, busts, prop replicas and other "fragile" items are visually inspected by us when they arrive to ensure that the items have not been damaged during shipping.

Big Mac or Double Whopper:

Neither! Wendy's Tripple Stack.

Payment Methods:

1up Collectibles, LLC is an authorized credit card merchant and currently accept Visa, MasterCard, American Express, and Discover. All transactions on 1up Collectibles, LLC are secure. US customers must include the CVV2 three digit number on the back of your credit card when placing an order. Orders will not be accepted without the CVV2 number. For International customers, the billing address and shipping address must match for an order to be accepted. This protects both the buyer and seller against credit card fraud.We also accept PayPal and US Money Orders or Cashiers Checks. If paying via PayPal, payment must be submitted during checkout. Also, please note that PayPal may only be used for IN STOCK items. We do not accept PayPal payments for pre-orders. Money orders and cashiers checks must be received within 7 days of placing your order.

If your credit card is declined or invalid, we will contact you via phone. You will then have 72 hours to provide updated payment information. If payment is not received within 72 hours, your open orders will be canceled.

Do you charge sales tax?

Pennsylvania residents will be charged 6.0% sales tax.

When am I charged for my order?

All orders will be AUTHORIZED for the amount in your shopping cart when you submit your order.

  • An authorization is a temporary hold placed on your card to verify your payment details
  • Authorizations are usually removed from your card within 3 days, but can last up to 30 days - It all depends on the issueing bank
  • This is not a charge

We won't charge your credit card for a pre-order UNLESS:

1.) The item has a non-refundable deposit

2.) You checkout with PayPal

PayPal requires instant payment during checkout. That's their thing, not ours. So if you use PayPal YOU WIL BE CHARGED WHEN YOU PLACE YOUR ORDER.

Customer who choose to pay via Money Order, must submit payment within 7 days of placing your order.

When will I receive my order?

In Stock items usually ship within 4 - 7 business days.

Pre-ordered items may take up to 6 months to arrive in stock and ship out to you. See item description for release date information. Release dates are set by the product manufacturers and are subject to change without notice.

Why should I pre-order?

Pre-ordering usually guarantees that you will receive the items in your order as soon as they are released. It also allows you to secure your items in case of a sellout, which occurs frequently in the collectibles market.

The price of an item may also increase after it is released, so pre-ordering usually means a better price.

Please note that occasionally, a manufacturer or distributor may allocate an item, which may result in 1up Collectibles not receiving all of the products ordered. In these rare situations, your order may be cancelled and a refund issued if the order has already been paid for.

Pricing Error Policy?

Pricing errors may occur on the 1Up Collectibles Site from time to time, on items sold by 1Up Collectibles, or items sold by third party sellers on 1Up Collectibles. 1Up Collectibles attempts to correct all pricing errors as soon as they are discovered, or as soon as 1Up Collectibles receives notice of an error. 1Up Collectibles reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from 1Up Collectibles. Any payments you make to 1Up Collectibles for orders that are cancelled due to pricing errors will be refunded.

How are multiple shipments handled?

Items in stock are shipped once your order is received, while pre-orders do not ship until they have arrived. Pre-orders cannot be held until all of the items in your order are in stock. This allows you to receive your items in the quickest possible manner.

Product Quantity Policy:

In an effort to assure that our valued and loyal customers have an opportunity to acquire our limited edition products, 1up Collectibles, LLC has implemented a policy limiting quantities that may be purchased to three items per person, household and/or credit card. We believe that this policy serves the interests of the true fans and collectors by assuring fair access to the limited supply of these products.1up Collectibles, LLC makes every effort to strictly enforce this policy. We greatly appreciate your understanding and respect for this policy.

Can I cancel an order?

You can cancel an order without penalty up to 14 days after the date of your order. Please contact us via email or by phone at 610-750-7915 to cancel an order. All cancelled orders will be charged a 15% cancellation fee /OR/ forfeit any non-refundable deposit

Why? Because we can't cancel our orders with suppliers.  Once we commit to an order, it's set in stone. So once you commit to an order, you've entered into a contract with us. We agree to supply the item(s) and you agree to pay for it.  

Can I return an order?

Your satisfaction is guaranteed at 1up Collectibles, LLC. If you are unhappy with any purchase at 1up Collectibles, LLC, you may return it within 30 days of the order arriving at your location for a refund of the purchase price of the merchandise. For complete details on eligibility please visit our RETURNS/REFUNDS/EXCHANGES section.

If your order contains an item that is damaged, we will do our best to get a replacement item for you. Please note that we do not consider an item damaged if the item itself is fine, but the box is not in perfect condition. We often receive items direct from manufacturers and distributors that have been packed with little or no protection, resulting in minor dents or imperfections in the packaging. We will do our best to pack your order to prevent damaged during shipping, but a damaged box does not mean that your order is damaged.

Here are some good rules of thumb when it comes to ordering:

  • Only order stuff that you really want and will never cancel.
  • Only order it if you can pay for it. 
  • Don't get frustrated when an item is late and cancel it. 

The 3 Rules of Cancellations

  • Cancellation fess cannot be applied to new or open orders
  • A non-refundable deposit will take the place of a cancellation fee (see above)
  • If you redeem Reward Points on an order that you later cancel, you will lose those points

Customs Compliance Notice and Disclaimer

1up Collectibles, LLC sells a variety of museum quality reproductions of fanciful props featured in major motion pictures, television shows and comic books. These are non-functional collectibles and do not represent or imitate any existing weapons, and which comply with the applicable legal requirements related to safety marking.

These prop replicas are intended for private decorative display. To the fullest extent permitted by law, 1up Collectibles, LLC disclaims any liability for its misuse.

Purchaser is responsible for compliance with any applicable local laws.

How do I write a review?

Just click on a product you’re interested in reviewing and select “write a review.” You must be logged in to write a review, but you don’t have to display your real name. Remember to rate the product from one to four stars as well! Reviews may take one or two business day to appear.

If you’re the first to review a product, you are automatically entered into a raffle to win a $10 gift card redeemable online at 1upCollectibles.com. Winners are selected randomly at the end of each quarter. Some restrictions may apply, and the decisions of the judges are final.